Warranty and Payment Information

VCFI Household Solutions, LLC

Payments & Warranty Information

Our goal is complete customer satisfaction. We take pride in our work and will make every reasonable effort to address legitimate workmanship concerns promptly and professionally.
For smaller service calls, a $25 deposit is required to secure your appointment. This deposit will be applied toward the final balance when the appointment is completed. If the appointment is canceled without reasonable notice or the customer is unavailable at the scheduled time, the deposit is non-refundable.

For larger projects, a 50% deposit is required before work begins. This deposit secures scheduling, materials, and labor costs. The remaining balance is due upon completion of the project unless otherwise agreed upon in writing.

Additional Work & Change Orders

Any work not included in the original estimate or scope of work will be quoted and billed separately. All additional work must be approved by the customer prior to starting the work. Requests for added services, changes to the original scope, or additional tasks—whether verbal or written—may result in an increase to the final project cost.
The following services are covered by a 90-day workmanship warranty from the date of service completion:

Ceiling fan installation and replacement

Light fixture installation and replacement

Interior and exterior lighting installations

Minor electrical fixture mounting and assembly performed by VCFI Household Solutions

If an issue arises due to our workmanship within the 90-day warranty period, we will return to inspect and correct the issue at no additional labor charge.

All workmanship warranties are valid only for the warranty period specified on the original invoice or service agreement. Warranty claims must be reported within the applicable warranty period. Once the warranty period has expired, any service requests, inspections, repairs, or return visits will be treated as a new service appointment and subject to current service call fees, deposits, labor rates, and material costs.

Expired warranties do not extend, renew, or restart based on subsequent service visits. VCFI Household Solutions LLC reserves the right to inspect reported issues and determine whether they are covered under the original workmanship warranty.
The following services are covered by a 60-day workmanship warranty from the date of service completion:

Blind installation

Storm door installation

Screen door installation

Hardware installation (door handles, locks, towel bars, etc.)

Shelving and wall-mounted accessory installation

General handyman repairs and maintenance services

If a workmanship-related issue occurs within 60 days, we will return and make necessary corrections at no additional labor charge.

All workmanship warranties are valid only for the warranty period specified on the original invoice or service agreement. Warranty claims must be reported within the applicable warranty period. Once the warranty period has expired, any service requests, inspections, repairs, or return visits will be treated as a new service appointment and subject to current service call fees, deposits, labor rates, and material costs.

Expired warranties do not extend, renew, or restart based on subsequent service visits. VCFI Household Solutions LLC reserves the right to inspect reported issues and determine whether they are covered under the original workmanship warranty.
This warranty covers labor and workmanship only and does not cover:

Manufacturer defects or product failures

Materials supplied by the customer

Normal wear and tear

Damage caused by misuse, abuse, neglect, accidents, weather events, or acts of nature

Existing structural, electrical, plumbing, moisture, or foundation issues

Damage resulting from modifications or repairs made by others after our work is completed
After the applicable warranty period has expired, any requested return visit will be subject to VCFI Household Solutions' current service call and labor rates, regardless of whether the issue is related to the original service.
A service call fee may apply for on-site inspections, diagnostics, troubleshooting, or travel to the property. This fee covers the cost of the technician's time, travel, and professional evaluation. If you choose to proceed with the recommended repairs, the service call fee may be applied toward the total cost of the completed work.
Customers who choose to purchase and provide their own materials, fixtures, or equipment assume full responsibility for the quality, condition, compatibility, and functionality of those items. VCFI Household Solutions LLC is not responsible for defective, damaged, missing, incorrect, incompatible, or incomplete customer-supplied products, including but not limited to ceiling fans, light fixtures, faucets, vanities, appliances, or items purchased from online retailers such as Amazon.

If installation cannot be completed due to issues with customer-supplied materials, additional labor, trip, or service charges may apply.

If VCFI Household Solutions LLC is requested to purchase materials on the customer's behalf, all material costs must be paid in full prior to purchase.
Customers are expected to be available and provide access to the property at the scheduled appointment time. A minimum of one business day's notice is required to cancel or reschedule an appointment. Missed appointments, last-minute cancellations, excessive delays, or failure to provide access to the property may result in a service call, trip, or rescheduling fee. If our technician arrives and is unable to access the property or perform the scheduled work, applicable fees may still be charged. Any required deposit is non-refundable for cancellations made with less than one business day's notice.
VCFI Household Solutions LLC greatly appreciates the support of family and friends. To ensure fairness, consistency, and professionalism, all customers—including family and friends—are subject to the same pricing, policies, terms, deposits, service fees, cancellation requirements, warranties, and payment expectations.

All services are priced based on the time, labor, materials, travel, and scope of work required. Any discounts offered to family or friends are provided solely at the discretion of VCFI Household Solutions LLC and do not exempt customers from the policies outlined in this agreement.
VCFI Household Solutions LLC may take before-and-after photographs of the work area for documentation, quality control, warranty records, and verification of completed services. We respect our customers' privacy and will make every effort to avoid capturing personal information or private areas unrelated to the work being performed.

VCFI Household Solutions

Warranty Policy